Whilst we recognise you are entitled to expect and receive an efficient service from us from time to time despite our best intention’s problems may arise. If at any time you become unhappy or concerned about the service we have provided to you then please inform us immediately so we may attempt to resolve the matter. We aim to maintain a good relationship with our clients and with that in mind we have put in place the following complaints procedure so that any issues arising can be dealt with promptly.
In the first instance please contact the fee earner who has conduct of your file in writing / email who will endeavour to rectify the problem straight away, if they cannot, you will be informed that you can expect a reply within 14 days setting out the action to be taken or required to be taken to rectify your concerns. If you are not satisfied with the response received please refer your complaint to our Complaints Partner who will acknowledge receipt of your complaint within 7 days.
The Complaints Partner will then start to investigate your complaint this will involve one or more of the following steps: –
If there are any changes to any of the time scales above you will be notified in advance.
If you are still not satisfied as to the resolution of your complaint the office of the Legal Ombudsman may help you. They will look at your complaint independently however before accepting your case the Legal Ombudsman will check to ensure you have tried to resolve your complaint with us first.
You can contact The Legal Ombudsman at: –
The Legal Ombudsman P.O. Box 6806 Wolverhampton WV1 9WJ
Telephone 0300 555 0333 between 9am – 5 pm
With effect from 15th February 2015 EU Regulations on Consumer Online Dispute Resolution (ODR) allow consumers who bought our services online to submit their complaint via an online complaint portal.
We are required under the regulations to provide our clients the following information:
1.Link to the ODR platform – please follow the following link for further information
2. Our complaints partner – Richard James Fort
Admitted as a Solicitor on 15th March 2017 Simeon has a keen interest in Family/Child Care cases.
He has achieved many positive outcomes when representing parents faced with Child Care Proceedings and is on the Law Society’s Children Panel.
In addition, Simeon is able to advise and assist with Private Law Family matters including Divorce, Financial (Ancillary) Relief, Child Arrangement Orders, Injunctions etc.
Simeon is based at our Slough Office
Admitted as a solicitor on 1st March 1980, James has substantial litigation experience, particularly in personal injury matters and disputes over wills. He also acts on probate matters.
James prides himself on the good relations he has with his clients and his perseverance in achieving the best results.
James is based at our Slough office.
Admitted as a Solicitor on 2nd November 1988
Marzena is an experienced Child Care/Family Solicitor of Polish background.
She has represented many parents from both Poland and the U.K. faced with Child Care Proceedings.
Marzena is able to advise on Private Family Law matters including Divorce, Financial (Ancillary) Relief, Child Arrangement Orders, Injunctions etc.
Marzena is based at our Ealing Office.
Yasmin assists with the day to day management of several case files with a focus on conveyancing matters.
She is a highly motivated individual with a focus on delivering the best client care.
In addition, Yasmin supervises the Legal Aid Billing Department.
Admitted as a solicitor on 15th November 1996, Bindar is a highly experienced accredited family lawyer.
Bindar is based at our Slough office.
Mr Ludlow is Head of our Personal Injury Services Department.
He has many years experience as a claimant lawyer, and manages our claimant only catastrophic and Personal Injury Department.
He has been a member of the Association of Personal Injury Lawyers since its inception.
Among his successful instructions, he has recently achieved six figure damages for a Clinical Negligence client, and also obtained substantial damages for claimants.
His cases have been reported on TV and in National newspapers.
Mr Ludlow is often successful with cases that have been turned down by other Personal Injury firms.
Christopher is based at our Slough office.
Admitted as a solicitor on 1st October 1991, Gurmeet joined Fort Solicitors (previously Fort & Co) in 1999 and went on to become a partner in 2002.
He is a member of the Law Society’s Children Panel since 1995 and is authorised to act for Children and Parents.
Founding member of the Slough Domestic Violence Forum.
Reported case Court of Appeal Re: NL (2014) EWHC 270 (Fam) Subsequently reported in the Times 20th February 2014, the Evening Standard 18th February 2014, the London Evening Standard on – line 20th February, the Mail On – Line 20th February 2014 and the Slough Observer 21st February 2014.
Gurmeet is the head of Conveyancing and CEO of the practice.
Gurmeet is based at our Slough office.
Admitted as a solicitor on 1st August 2011, Suki is a Childcare Solicitor who deals predominantly with childcare and family law matters.
She is also able to advise on divorce and financial relief matters.
As an accredited member of the Children’s Panel, Suki is able to represent not just parents, but also children, both directly and through their Children’s Guardian.
Known for her direct approach, Suki can assist with all aspects of your case, from providing initial advice to attending court hearings.
Suki is based at our Slough office.
Ann is the assistant to Christopher Ludlow and works out of our Personal Injury Department.
Ann is based at our Slough Office.