{"id":17060,"date":"2017-07-26T17:48:28","date_gmt":"2017-07-26T16:48:28","guid":{"rendered":"https:\/\/fortsolicitors.com\/?page_id=17060"},"modified":"2019-02-15T08:43:01","modified_gmt":"2019-02-15T08:43:01","slug":"complaints","status":"publish","type":"page","link":"https:\/\/fortsolicitors.com\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\r\n

Whilst we recognise you are entitled to expect and receive an efficient service from us\u00a0from time to time despite our best intention\u2019s problems may arise.\u00a0 If at any time you become unhappy or concerned about the service we have provided to you then please inform us immediately so we may attempt to resolve the matter. We\u00a0aim to maintain a\u00a0good relationship with our clients\u00a0and with that in mind we have put in place the following complaints procedure so that any issues arising can be dealt with promptly.<\/p>\r\n\r\n\r\n\r\n

In the first instance please contact the fee earner\u00a0who has conduct of your file in writing \/ email\u00a0who will endeavour to rectify the problem straight away, if\u00a0they cannot, you will be informed\u00a0that\u00a0you\u00a0can expect a reply within 14 days setting out\u00a0the\u00a0action to be taken or\u00a0required to be taken to rectify your concerns. If\u00a0you are not satisfied with the response received please refer\u00a0your complaint to our\u00a0Complaints Partner who will acknowledge receipt of your complaint within 7 days.<\/p>\r\n\r\n\r\n\r\n

The Complaints Partner will then start to investigate your complaint\u00a0this will involve one or more of the following steps: –<\/p>\r\n\r\n\r\n\r\n

    \r\n
  1. The Complaints Partner will contact the fee earner within\u00a07 days and ask them to provide a response to your complaint within 21 days.<\/li>\r\n
  2. The Complaints\u00a0Partner will examine their response and examine your file and will do so within 14 days of receiving the response from the fee earner.<\/li>\r\n
  3. After considering your complaint and the response received the Complaints Partner will send you a\u00a0detailed reply\u00a0and \/ or\u00a0you will be invited to attend a meeting\u00a0to discuss and resolve your complaint. This will be done within 21 days.<\/li>\r\n
  4. Within 7 days of any meeting\u00a0the Complaints Partner will write or email\u00a0you\u00a0to confirm the\u00a0discussions which took place and any solutions agreed with you.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n

    If there are any changes to any of the time scales above you will be notified in advance.<\/p>\r\n\r\n\r\n\r\n

    If you are still not satisfied as to the resolution of your complaint the office of the Legal Ombudsman may help you. They will look at your complaint independently however before accepting your case the Legal Ombudsman will check to ensure you have tried to resolve your complaint with us first.<\/p>\r\n\r\n\r\n\r\n

    You can contact The Legal Ombudsman\u00a0at: –<\/p>\r\n\r\n\r\n\r\n

    The Legal Ombudsman P.O. Box 6806 Wolverhampton WV1 9WJ<\/p>\r\n\r\n\r\n\r\n

    Telephone 0300 555 0333 between 9am – 5 pm<\/p>\r\n\r\n\r\n\r\n

    With effect from 15th February 2015 EU Regulations on Consumer Online Dispute Resolution (ODR) allow consumers who bought our services online to submit their complaint via an online complaint portal.<\/p>\r\n\r\n\r\n\r\n

    We are required under the regulations to provide our clients the following information:<\/p>\r\n\r\n\r\n\r\n

    1.Link to the ODR platform \u2013 please follow the following\u00a0link<\/a>\u00a0for further information<\/p>\r\n\r\n\r\n\r\n

    2. Our complaints partner \u2013\u00a0Richard James Fort<\/p>\r\n","protected":false},"excerpt":{"rendered":"

    Whilst we recognise you are entitled to expect and receive an efficient service from us\u00a0from time to time despite our best intention\u2019s problems may arise.\u00a0 If at any time you become unhappy or concerned about the service we have provided to you then please inform…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/fortsolicitors.com\/wp-json\/wp\/v2\/pages\/17060"}],"collection":[{"href":"https:\/\/fortsolicitors.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fortsolicitors.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fortsolicitors.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fortsolicitors.com\/wp-json\/wp\/v2\/comments?post=17060"}],"version-history":[{"count":0,"href":"https:\/\/fortsolicitors.com\/wp-json\/wp\/v2\/pages\/17060\/revisions"}],"wp:attachment":[{"href":"https:\/\/fortsolicitors.com\/wp-json\/wp\/v2\/media?parent=17060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}